Refund policy

Thank you for supporting Switch Nutrition! Below is an overview of the most commonly asked questions about returns and exchanges while shopping with Switch Nutrition.

If you haven’t found an answer to your question, please Contact Us here. Please note that our customer service team is unavailable on Queensland Public Holidays.

 

RETURNS POLICY

We have two seperate refund policies below.

1. Our 30 Day Money Back Guarantee Refund Policy applies to all flavoured products.
2. Our Standard Refund Policy applies to all other products. 

Note: All returns must be returned to our Head Office address - 2/93 Maud St, Maroochydore QLD 4558.

 

30 DAY MONEY-BACK GUARANTEE

We are certain you are going to love your Switch Nutrition product that we provide a 30 Day Money Back Guarantee on all our flavoured products.

If you’re not 100% satisfied with your flavoured Switch Nutrition purchase, you can return the product(s) for a full refund of the original purchase price. 

This includes either a purchase from our website (switchnutrition.com.au) or one of our retail stockists in Australia.

For more information on our 30 Day Money Back Guarantee and to submit your return please visit this page.

 

STANDARD REFUND POLICY

If a product has been supplied incorrectly by Switch Nutrition OR which are deemed to be damaged/faulty and unfit for use, a return can be organised within 14-days of receiving the product.

To make a claim please get in touch with our Customer Service Team via email at support@switchnutrition.com.au.  

Please note, you will be responsible for all return shipping charges for reasons outside of an incorrectly supplied product OR a product which is deemed to be damaged/faulty and unfit for use. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receiving your item to process your return or exchange. We will notify you by email when your return has been received and processed.

 

REFUND METHOD

If you have purchased via our website, your refund will be processed back to you through the original payment method.

If you have purchased from one of our retail stockists, your refund will be processed via paypal.

 

CHANGE OF MIND RETURNS

We do not accept returns for simply a change of mind, please choose carefully. 

FREQUENTLY ASKED QUESTIONS

 

Can I get a refund?

If you do not love the taste of our flavoured product and it adheres to the terms and conditions of our 30 Day Money Back Guarantee, we will issue a refund.

 

Can I return a product that I have purchased elsewhere?

If you have purchased one of our products from a retail stockist in Australia and are not satisfied with your purchase, please email our Customer Support Team via support@switchnutrition.com.au.

If you are not satisfied with the flavour of your Switch Nutrition product, you can request a refund via our 30 Day Money Back Guarantee here. 

 

How do I request a refund?

If your product qualifies under either of our policies above, please email our Customer Support Team at support@switchnutrition.com.au OR fill out the 30-Day Money-back Guarantee form to apply.

 

I've received the wrong product!

Oh no! If you’ve shopped on our website and have received the wrong product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Please email our friendly Customer Support Team at support@switchnutrition.com.au and they will rectify the issue immediately!

 

I've received a damaged product.

Oh no! If you’ve shopped on our website and have received a damaged product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Please email our friendly Customer Support Team at support@switchnutrition.com.au and they will rectify the issue immediately!

 

I have another question about returns.

If you haven’t been able to find the information you were after please don’t hesitate to reach out to us via our Contact Us page or email support@switchnutrition.com.au.  Please note that our customer service team is unavailable on Queensland Public Holidays.