FREE SHIPPING AUST-WIDE OVER $150 + WORLDWIDE OVER $250

RETURNS + EXCHANGES

Thank you for supporting Switch Nutrition! Below is an overview of the most commonly asked questions about returns and exchanges while shopping with Switch Nutrition.

If you haven’t found an answer to your question, please Contact Us here or call our Customer Service team on (07) 5479 1545. We’ll be able to take your call from Monday to Friday 9.00am-4.00pm AEST. Please note that our customer service team is unavailable on Queensland Public Holidays.

WHAT'S YOUR RETURN'S POLICY?
GENERAL

If, within 14-days of purchase, you have change of mind for any reason, you can simply return your unopened product to our warehouse for an online store credit. Your order number and email address will be required to complete this process.

Returned products must be returned in their original, undamaged packaging, and must be in a re-saleable condition.

We do not accept any 'change of mind' returns for opened products, and realise that not everyone's taste is the same. For this reason, please choose carefully.

If a product has been supplied incorrectly by Switch Nutrition OR which are deemed to be damaged/faulty and unfit for use, a return can be organised within 14-days of receiving the product.

Please note, you will be responsible for all return shipping charges for reasons outside of an incorrectly supplied product OR a product which is deemed to be damaged/faulty and unfit for use. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receiving your item to process your return or exchange. We will notify you by email when your return has been received and processed.

Please note that Protein Switch, WPI 95 & Collagen Switch has a “30-Day Money Back Guarantee” and therefore is covered under a different policy as described below.

PROTEIN SWITCH, WPI 95 & COLLAGEN SWITCH

We believe Protein Switch™ (our premium quality plant-based protein), WPI 95 (our premium hydrolysed whey protein isolate) & Collagen Switch (our premium hydrolised collagen peptide) is the best tasting products in their respective categories. In fact, if you’re not 100% satisfied with your purchase of these products, you can return them for a refund of the original purchase price. For more information please visit this page here.

CAN I GET A REFUND?

We do not issue refunds (excluding Protein Switch, Collagen Switch & WPI 95). Only in-store credit will be issued, for use on our online store, once your return item is received back at our facility.

Please note that Protein Switch, Collagen Switch & WPI 95 have a “30-Day Money Back Guarantee” and therefore is covered under a different policy as described above.

CAN I RETURN A PRODUCT THAT I'VE PURCHASED ELSEWHERE?

If you’ve purchased a Switch Nutrition product from one of our trusted retailers, you will be covered under their “returns policy”. Please get in touch with them regarding your return query. If, by any means, you don’t have a good experience or are unhappy with the outcome please get in touch with us directly via our Contact Us page.

Please note that Protein Switch, WPI 95 and Collagen Switch have a “30-Day Money Back Guarantee” and therefore is covered under a different policy as described above.

HOW DO I REQUEST A RETURN?

If your product qualifies for return please go through our returns process here. However if your product falls outside of being incorrect, damaged or faulty, or unsure please reach out to us via our Contact Us page with your queries.

I'VE RECEIVED THE WRONG PRODUCT!

Oh no! If you’ve shopped on our website and have received the wrong product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Please follow our returns procedure here. Make sure you have your order number and email address handy as you will need these to complete the process.

I'VE RECEIVED A DAMAGED PRODUCT!

Oh no! If you’ve shopped on our website and have received a damaged product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Please follow our returns procedure here. Make sure you have your order number and email address handy as you will need these to complete the process.

I HAVE ANOTHER QUESTION ABOUT RETURNS!

If you haven’t been able to find the information you were after please don’t hesitate to reach out to us via our Contact Us page. Alternatively, if you’d rather speak to someone over the phone, please call our Customer Service team on (07) 5479 1545. We’ll be able to take your call from Monday to Friday 9.00am-4.00pm AEST. Please note that our customer service team is unavailable on Queensland Public Holidays.

RETURNS FORM

If you need to make a return of a product purchased from our website please click the link to complete our returns process. Please ensure your product is eligible for return by reaching out to us via our Contact Us page.

SHIPPING

HOW MUCH DOES SHIPPING COST?

Guess what!?! Shipping is FREE for all orders $150.00 or over in Australia and $250 and over internationally.

Orders below $150.00 will be calculated upon checkout and is determined by shipping location.

Additionally, you can choose either standard or express to suit your needs.

INTERNATIONAL orders under $250 will be calculated upon checkout.

HOW LONG DOES SHIPPING TAKE?

Your order will be processed and dispatched from our warehouse in Melbourne, Australia within 2 business days.

Once your order is shipped you will receive a confirmation email which will include your Australia Post tracking number. Typical transit times for regular delivery are 3 - 7 business days.

IMPORTANT: Once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information.

Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.

Australia Post will only hold your item at the post office for a certain period. If after this period your package is returned to our warehouse you will be responsible for paying for the re-shipping cost back to you.

If you have any questions about your order please email us at support@switchnutrition.com.au or use the Contact Us form and our Customer Service team will assist you asap with your enquiry.

WHAT IF MY PACKAGE HAS BEEN LOST IN TRANSIT?

As mentioned above, once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information.

Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.

Please make sure that the NAME and shipping ADDRESS specified on your order is correct. Unfortunately, we cannot replace lost items if this information was entered incorrectly.

WHAT IF MY ORDER ARRIVES DAMAGED?

If your order is damaged in transit (oh no!), please email us at support@switchnutrition.com.au or use the Contact Us form and our Customer Service team will resolve this for you as quickly as possible.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes we do! International shipping rates will be calculated at Checkout and delivery times vary from 2 - 5 weeks depending on your location and the shipping method selected.

Any orders over the value of $250 will automatically receive FREE SHIPPING!

Please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Your local customs office will be able to assist you with any further information regarding these fees.