RETURNS + EXCHANGES

Thank you for supporting Switch Nutrition! Below is an overview of the most commonly asked questions about returns and exchanges while shopping with Switch Nutrition.

If you haven’t found an answer to your question, please Contact Us here or call our Customer Service team on (07) 5479 1545. We’ll be able to take your call from Monday to Friday 9.00am-4.00pm AEST. Please note that our customer service team is unavailable on Queensland Public Holidays.

WHAT'S YOUR RETURN'S POLICY?
GENERAL

If, within 14-days of purchase, you have change of mind for any reason, you can simply return your unopened product to our warehouse for an online store credit. Your order number and email address will be required to complete this process.

Returned products must be returned in their original, undamaged packaging, and must be in a re-saleable condition.

We do not accept any 'change of mind' returns for opened products, and realise that not everyone's taste is the same. For this reason, please choose carefully.

If a product has been supplied incorrectly by Switch Nutrition OR which are deemed to be damaged/faulty and unfit for use, a return can be organised within 14-days of receiving the product.

Please note, you will be responsible for all return shipping charges for reasons outside of an incorrectly supplied product OR a product which is deemed to be damaged/faulty and unfit for use. We strongly recommend that you use a trackable method to mail your return.

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receiving your item to process your return or exchange. We will notify you by email when your return has been received and processed.

Please note that Protein Switch has a “30-Day Money Back Guarantee” and therefore is covered under a different policy as described below.

PROTEIN SWITCH

We believe Protein Switch™ (our premium quality plant-based protein) is the best tasting protein in the vegan category. In fact, if you’re not 100% satisfied with your Protein Switch™ purchase, you can return the product(s) for a refund of the original purchase price. For more information please visit this page here.

CAN I GET A REFUND?

We do not issue refunds (excluding Protein Switch™). Only in-store credit will be issued, for use on our online store, once your return item is received back at our facility.

Please note that Protein Switch has a “30-Day Money Back Guarantee” and therefore is covered under a different policy as described above.

CAN I RETURN A PRODUCT THAT I'VE PURCHASED ELSEWHERE?

If you’ve purchased a Switch Nutrition product from one of our trusted retailers, you will be covered under their “returns policy”. Please get in touch with them regarding your return query. If, by any means, you don’t have a good experience or are unhappy with the outcome please get in touch with us directly via our Contact Us page.

Please note that Protein Switch has a “30-Day Money Back Guarantee” and therefore is covered under a different policy as described above.

HOW DO I REQUEST A RETURN?

If your product qualifies for return please go through our returns process here. However if your product falls outside of being incorrect, damaged or faulty, or unsure please reach out to us via our Contact Us page with your queries.

I'VE RECEIVED THE WRONG PRODUCT!

Oh no! If you’ve shopped on our website and have received the wrong product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Please follow our returns procedure here. Make sure you have your order number and email address handy as you will need these to complete the process.

I'VE RECEIVED A DAMAGED PRODUCT!

Oh no! If you’ve shopped on our website and have received a damaged product(s) we apologise… these things can happen, but let’s fix this for you ASAP. Please follow our returns procedure here. Make sure you have your order number and email address handy as you will need these to complete the process.

I HAVE ANOTHER QUESTION ABOUT RETURNS!

If you haven’t been able to find the information you were after please don’t hesitate to reach out to us via our Contact Us page. Alternatively, if you’d rather speak to someone over the phone, please call our Customer Service team on (07) 5479 1545. We’ll be able to take your call from Monday to Friday 9.00am-4.00pm AEST. Please note that our customer service team is unavailable on Queensland Public Holidays.

RETURNS FORM

If you need to make a return of a product purchased from our website please click the link to complete our returns process. Please ensure your product is eligible for return by reaching out to us via our Contact Us page.