You can view your progress toward the next tier directly on your Rewards dashboard—you’ll see the current tier and how much more you need to spend to unlock the next one.

Your tier status is based on lifetime spending—it doesn’t reset. There's no “start over” when you reach a new tier; spend more and you only move upwards.

All sign‑up emails and voucher codes are sent to the email address associated with your account. Be sure you have access to that inbox!

Each tier comes with specific perks—like higher point earn rates, free shipping, birthday bonuses, and exclusive access to sitewide sales. You'll find full details on the Rewards page.

Since tiers are based on cumulative spending, they never expire or reset. Once you're in a tier, you stay there (or move up if you spend more).

Points convert into one‑time use vouchers. Check your Rewards page for the exact conversion rate (e.g., X points = $X voucher).

Points convert into vouchers, not discounts at checkout directly:

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  minimum spend requirement, visible when you redeem.
  
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  one‑time use only and cannot be reversed or converted back into points.
  
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  —they last for one year from the date of issuance.

It’s based on spending, not points. Your tier only increases as you spend more with us.

No—you can only use vouchers during sitewide sales, and they cannot be combined with other discount codes.

If your tier includes free shipping, it’s automatically applied at checkout (as long as you meet that tier’s criteria).

Yes. You must manually enter the voucher code at checkout—even if you're logged in.

Refer a friend using your unique referral link. Once they make a qualifying purchase, you both earn rewards—check your Rewards page for the specific referral bonus.