Shipping policy

HOW MUCH DOES SHIPPING COST?

Guess what!?! Shipping is FREE for all orders $150.00 or over in Australia and over $275 for International shipping.

Orders below $150.00 are charged based upon Australia Post shipping rates in relation to your location and the weight of your order.

INTERNATIONAL orders under $275 will be calculated upon checkout.

 

HOW LONG DOES SHIPPING TAKE?

Your order will be processed and dispatched from our warehouse in Melbourne, Australia within 2-3 business days.

Once your order is shipped you will receive a confirmation email which will include your Australia Post tracking number. Typical transit times for regular delivery are 3 - 7 business days.

 

IMPORTANT: Once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information. 

Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.

Australia Post will only hold your item at the post office for a certain period. If after this period your package is returned to our warehouse you will be responsible for paying for the re-shipping cost back to you.

If an order is shipped and cannot be delivered due to an incorrect or incomplete address, failed delivery attempts, or failure to collect the parcel from the nominated collection point, the order may be returned to Switch Nutrition.

If a parcel is returned to us under these circumstances, the customer will be responsible for the costs incurred. Once the parcel is received back at our warehouse, the customer may choose one of the following options:

Refund:
A refund will be issued minus $10, which covers the original shipping, picking, and handling costs.

Re-shipment:
The order can be re-shipped to the customer for a $15 re-shipping fee.

If you have any questions about your order please email us at support@switchnutrition.com.au or use the Contact Us form and our Customer Service team will assist you asap with your enquiry.

 

WHAT IF MY PACKAGE HAS BEEN LOST IN TRANSIT?

As mentioned above, once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information.

Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.

Please make sure that the NAME and shipping ADDRESS specified on your order is correct. Unfortunately, we cannot replace lost items if this information was entered incorrectly.

 

WHAT IF MY ORDER ARRIVES DAMAGED?

If your order is damaged in transit (oh no!), please email us at support@switchnutrition.com.au or use the Contact Us form and our Customer Service team will resolve this for you as quickly as possible.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes we do! International shipping rates will be calculated at Checkout and delivery times vary from 2 - 5 weeks depending on your location and the shipping method selected.

 

Any orders over the value of $150 will automatically receive FREE SHIPPING in Australia!

 

Please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Your local customs office will be able to assist you with any further information regarding these fees.