Orders & Shipping
How long will it take to receive my order?
Orders are typically processed within 1-2 business days. Delivery times vary depending on your location:
Standard shipping within Australia: 2-5 business days.
Express shipping within Australia: 1-3 business days.
International shipping times may vary based on the destination and customs clearance.
Can I track my order?
Absolutely. Once your order is dispatched, you’ll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.
Do you offer free shipping?
Yes! We offer free standard shipping Australia-wide on orders over $150. For orders under $100, standard shipping rates apply.
How do I apply a discount code to my order?
Simply enter your discount code at checkout in the field provided. The discount will automatically apply before you finalise payment.
Which courier services do you use for delivery?
We use reliable courier partners including Australia Post and Aramex to ensure safe and timely delivery of your order.
Can I change or cancel my order after it has been placed?
We process orders quickly to get them out to you as soon as possible. If you need to make changes, please contact us immediately after placing your order. Once dispatched, we’re unable to change or cancel orders.
What if my order arrives damaged or incorrect?
We want you to love your Switch Nutrition products. If your order arrives damaged or incorrect, please contact our support team at support@switchnutrition.com.au within 7 days and we’ll sort it out quickly.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times will be calculated at checkout based on your location.
Product Information & Usage
Are Switch Nutrition products vegan friendly?
Many of our products are 100% vegan-friendly and clearly labelled as such. Be sure to check the product page for specific dietary information.
Are your supplements gluten and dairy free?
The majority of our products contain no added gluten or no added dairy. Please check each individual product page to see the full allergen information listed for your convenience.
How should I store my supplements?
Store your supplements in a cool, dry place away from direct sunlight. Make sure the lid is closed tightly after use to maintain freshness.
What's the different between Switch Nutrition and Switch Perform?
Switch Nutrition focuses on foundational health, wellness, and lifestyle support. Switch Perform is our performance-driven range, specifically formulated for athletes and those chasing peak performance.
Do you use artificial colours, flavours or sweeteners?
No! All of our products are made without artificial colours, flavours, or sweeteners. We prioritise natural ingredients without compromising on taste or performance.
Can I stack your supplements together?
Absolutely! Many of our products are designed to stack safely to support your performance and wellbeing. Check out our 'Bundle & Save' stacks s or reach out for tailored advice.
General Policies
What is your 30-Day Money Back Guarantee?
We stand by the taste of our products. If you’re not satisfied, we offer a 30-day money-back guarantee on any flavoured product in our range. Simply contact us within 30 days of purchase and we’ll organise a refund or exchange.
Does the 30-Day Money Back Guarantee apply if I didn't purchase from you direct, if I purchased from a retail stockist?
Yes, the guarantee still applies. You will simply need to be able to provide a purchase receipt upon submitting information for the guarantee application.
How can I contact Customer Support?
You can reach our friendly team anytime at support@switchnutrition.com.au or via our Contact Us page. We’re here to help!
What payment methods do you accept?
We accept major credit cards, PayPal, Afterpay, and other secure payment options at checkout.
Where are your Switch Nutrition products made?
All of our products are proudly made in Australia, using premium globally-sourced ingredients under strict quality standards.
Still have questions?