SHIPPING & RETURNS

SHIPPING & RETURNS

HOW MUCH DOES SHIPPING COST?

Guess what!?! Shipping is FREE for all orders $150.00 or over in Australia and International.

Orders below $150.00 are charged a flat delivery rate of $10.00 AUSTRALIA-wide.

INTERNATIONAL orders under $150 will be calculated upon checkout.

If you need your products super-fast Express Post is also available for an extra cost calculated at checkout.

HOW LONG DOES SHIPPING TAKE?

Your order will be processed and dispatched from our warehouse in Melbourne, Australia within 2 business days.

Once your order is shipped you will receive a confirmation email which will include your Australia Post tracking number. Typical transit times for regular delivery are 3 - 7 business days.

IMPORTANT: Once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information.

Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.

Australia Post will only hold your item at the post office for a certain period. If after this period your package is returned to our warehouse you will be responsible for paying for the re-shipping cost back to you.

If you have any questions about your order please email us at support@switchnutrition.com.au or use the Contact Us form and our Customer Service team will assist you asap with your enquiry.

WHAT IF MY PACKAGE HAS BEEN LOST IN TRANSIT?

As mentioned above, once orders leave our warehouse they are now the responsibility of Australia Post and are therefore out of our control. If you have selected a tracked delivery option at checkout you will receive correspondence not only from us, but also Australia Post with your tracking information.

Please note - we cannot be responsible for packages that are left unattended by Australia Post. Once an item has been 'delivered' via our tracking system you must consult with Australia Post for any enquiries relating to your delivery.

Please make sure that the NAME and shipping ADDRESS specified on your order is correct. Unfortunately, we cannot replace lost items if this information was entered incorrectly.

WHAT IF MY ORDER ARRIVES DAMAGED?

If your order is damaged in transit (oh no!), please email us at support@switchnutrition.com.au or use the Contact Us form and our Customer Service team will resolve this for you as quickly as possible.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes we do! International shipping rates will be calculated at Checkout and delivery times vary from 2 - 5 weeks depending on your location and the shipping method selected.

Any orders over the value of $150 will automatically receive FREE SHIPPING!

Please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Your local customs office will be able to assist you with any further information regarding these fees.

CAN I RETURN A PRODUCT?

Switch Nutrition will only accept the return of a product/products that have been supplied to the customer incorrectly by Switch Nutrition OR which are deemed to be faulty. We do not accept any 'change of mind' returns, and realise that not everyone's taste is the same. For this reason, please choose carefully as we do not accept returns based on flavour. 

Please email our Support Team at support@switchnutrition.com.au if you need to arrange a return.

Returned products must be returned in their original, undamaged packaging, and must be in a re-saleable condition.