SHIPPING & RETURNS
HOW MUCH DOES SHIPPING COST?
Guess what!?! Shipping is FREE for all orders $150.00 or over worldwide (however sent express within Australia)!
Orders below $150.00 are charged a flat delivery rate of $10.00 Australia wide.
International orders under $150 will be calculated upon checkout.
If you need your products super-fast Express Post is also available for an extra cost calculated at Checkout.
HOW LONG DOES SHIPPING TAKE?
Yay! Your order will be processed and dispatched from our warehouse within 2 business days.
Once your order is shipped you will receive a confirmation email which will include your Australia Post tracking number. Typical transit times for regular delivery are 3 - 7 business days.
WHAT ABOUT LOST OR DAMAGED GOODS?
If your order is lost or damaged in transit (oh no!), please email us at firstname.lastname@example.org or use the Contact Us form and our Customer Service team will resolve this for you as quickly as possible.
Please be make sure that the NAME and shipping ADDRESS specified on your order is correct. Unfortunately, we cannot replace lost items if this information was entered incorrectly.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes we do! International shipping rates will be calculated at Checkout and delivery times vary from 2 - 5 weeks depending on your location and the shipping method selected.
Please be aware that any additional taxes or duties applied by customs at the destination country are the responsibility of the delivery recipient. Your local customs office will be able to assist you with any further information regarding these fees.
CAN I RETURN A PRODUCT?
Switch Nutrition will only accept the return of a product/products that have been supplied to the customer incorrectly by Switch Nutrition OR which are deemed to be faulty. We do not accept any 'change of mind' returns.
Please email our Support Team at email@example.com if you need to arrange a return.
Returned products must be returned in their original, undamaged packaging, and must be in a re-saleable condition.